Refund policy

Returns & Cancellations Policy

Our products are considered specialty wellness equipment, and return policies vary by manufacturer. We encourage customers to review product details carefully and reach out with questions before purchasing.

Order Cancellations

• Orders may be canceled before production or shipment begins

• Once an order has entered production or shipped, cancellation may not be possible

• Cancellation fees may apply depending on manufacturer policies

Returns

• Returns are subject to individual manufacturer return terms

• Many wellness products are non-returnable once delivered, due to size, hygiene, or custom handling

• If a return is approved, the customer is responsible for return shipping and any restocking fees

Damaged or Defective Items

If your order arrives damaged or with a manufacturer defect:

• Notify us within 48 hours of delivery

• Provide photos and a brief description

• We will coordinate directly with the manufacturer to resolve the issue

Our goal is always a fair and reasonable resolution.

A Note on Buying with Confidence

We understand that purchasing home wellness equipment is a significant decision. Our role is to help you choose the right product the first time — with clear expectations, honest guidance, and support throughout the process.

If you’re unsure about sizing, placement, or product fit, we strongly recommend contacting our concierge team before ordering.